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Privacy Policy
ECONOAIR Privacy Policy
At ECONOAIR, your privacy is important to us. We are committed to maintaining the confidentiality, security and accuracy of your personal information. This Privacy Policy describes the information that ECONOAIR collects, how we use it and to whom that information may be disclosed.
In particular, this Privacy Policy applies to any personal information ECONOAIR receives, from all individuals, unless the personal information is dealt with in ECONOAIR'S policies that deal with the personal information of employees.
What is Personal Information?
For the purposes of this Privacy Policy, "personal information" means information about an identifiable individual. This does not include the name, title, business address or telephone number of an employee of an organization when used for business communications information about our business customers is not covered by this Privacy Policy.
The Personal Information We Collect
We collect and maintain different types of personal information about individuals with whom we interact. This includes:
Contact and identification information, such as name, address, telephone number and e-mail address;
Product and service related information;
Credit and financial information such as billing and credit history or payment history;
Customer relationship information, such as customer service requests; and
Business relationship information.
As a general rule, ECONOAIR collects personal information directly from you. If third parties hold information ECONOAIR requires, we will endeavor to ensure the information has been collected with your consent.
We may also collect market-related information, which may include personal information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. This information may also include information related to our media and public relations activities or related to our interactions with financial and other analysts and advisors.
Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
The Purposes for Collecting Personal Information
ECONOAIR collects personal information to allow us to manage and develop our business and operations, including:
Establishing, managing and terminating business relations with you;
Reviewing the products and services that we provide to you;
Reviewing the products and services that we obtain from you;
Informing you of our products and services other than those that you have specifically requested,
Informing you of products and services Direct Energy or carefully selected third parties may wish to offer you;
Protecting us against error, fraud, theft and damage to our goods and property;
Enabling us to comply with applicable law or regulatory requirements; and
Any other reasonable purpose to which you consent.
When we collect your personal information, the purpose(s) for collecting the information will be communicated before or at the time of collection.
Limiting Use, Disclosure and Retention
We use and disclose your personal information when, for example:
It is for purposes described in this Privacy Policy;
We are required by law to do so;
The information is publicly available; or
It is required for any additional purposes that may be described at the time we advise you of the use of your personal information (which consent may be express, deemed or implied as explained below).
Your personal information may be disclosed when, for example, it is:
Permitted or required by applicable law or regulatory requirements;
Part of ECONOAIR's regular reporting activities to other ECONOAIR subsidiaries in and outside of Canada;
To protect the rights and property of ECONOAIR;
During emergency situations or where necessary to protect the safety of a person or group of persons;
Personal information that is already available to the public;
To employees, contractors, consultants and other parties (including other members of ECONOAIR) who require the information to assist us to establish, maintain and manage our business relationship with you, including, for example, third parties that provide services to us or on our behalf or third parties that collaborate with ECONOAIR in the provision of services to you;
To another party, in the event of a change in ownership of all or a part of ECONOAIR through some form of merger, purchase, sale, lease or amalgamation or other form of business combination, provided that the parties are bound by appropriate agreements or obligations which require them to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise; and
With your consent.
We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
